Term and Conditions
Updated as of 07/05/2020
LongLifeSisters.com owns and operates this Website. This document governs your relationship with LongLifeSisters.com (“the Website”). Access to and use of this Website and the products and services available through the site (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms”). By using this Website and its Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and the Website will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of the Website or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by the Website and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays/customization or force majeure for which we will not be responsible.
In order to contract with LongLifeSisters.com. you must be over 18 years of age and possess a valid credit or debit card issued by a bank that is accepted by all merchant and third-party payment processing platforms. The Website retains the right to refuse any request made by you, “The User.” When payment is confirmed, you will receive an email from Long Life Sisters or a third party payment processor that is being used by the Website to place and accept orders. When placing an order, you, the User, undertake that all details you provide are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods.
(a) Our Contract. When you place an order, you will receive an acknowledgment email confirming receipt of your order. Only those goods listed in the confirmation email sent at the time of dispatch will be considered our contract between seller and buyer.
(b) Pricing and Availability. Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
(c) Payment. Upon receiving your order, your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a payment for the goods you wish to purchase, and then the order will be processed. No orders will be processed for declined cards.
(d) Custom Orders. If a custom handmade item is requested and paid for, we will ship you the order once it is made, as requested. Custom orders are usually shipped within 10 days of purchase unless we notify you of additional delays due to lack of inventory or other unforeseeable or force majeure occurrences.
(e) Turnaround. All orders are shipped within 72 hours Monday – Friday 10 am – 5 pm (EST).
Returns & Refunds
(a) Returns. In the rare event the order is received and is damaged in any way, please take a picture within a week of receipt, and send an email to firstname.lastname@example.org. In the Subject Line indicate “Order Problem” and in the Body of the email, please state the problem precisely. Long Life Sisters (LLS) will respond promptly, between 4 – 7 days. If replacement or credit is required, the goal of LLS is to provide 100% customer satisfaction. Because each piece of jewelry is handmade and unique in its design, returns will be approved only if you receive your purchased item in broken condition. All efforts are made to protect your item when it is shipped to prevent breakage. Occasionally there may be a shipping problem due to poor handling by the shipping agent. All shipping is trackable and insured so that it can be determined when shipped items are delivered to our customers.
(b) Refunds. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a shipment of the repaired or new item or a refund to your credit card (or original method of payment). You will receive the credit within 7 – 10 days, depending on your card issuer’s policies.
(c) Items Not Eligible. Special order or custom items are not eligible for return or refunds
(d) Shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
(e) Contact Us. If you have any questions on how to return your item to us, contact us via email at email@example.com.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law the Website and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or any Third Party Sites, and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect the Website’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with the Website and you should not rely on the existence of such a connection or affiliation. Any trade-marks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to the Website.
You agree to indemnify, defend and hold harmless the Website, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
The Website shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected by all other clauses remaining in full force and effect. Also, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Complaints or Comments
We operate on a case-by-case process when it comes to complaints. Please let us know, immediately, if you have any complaints or comments.
If you breach these terms of services or conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and the Website. Unless, Invalidity has been discovered by legal jurisdiction, there will be no waivers of any provision of the Terms of Service.