RETURNS & REFUNDS
(a) Returns. In the rare event the order is received and is damaged in any way, please take a picture within a week of receipt, and send an email to firstname.lastname@example.org. In the Subject Line indicate “Order Problem” and in the Body of the email, please state the problem precisely. Long Life Sisters (LLS) will respond promptly, between 4 – 7 days. If replacement or credit is required, the goal of LLS is to provide 100% customer satisfaction. Because each piece of jewelry is handmade and unique in its design, returns will be approved only if you receive your purchased item in broken condition. All efforts are made to protect your item when it is shipped to prevent breakage. Occasionally there may be a shipping problem due to poor handling by the shipping agent. All shipping is trackable and insured so that it can be determined when shipped items are delivered to our customers.
(b) Refunds. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a shipment of the repaired or new item or a refund to your credit card (or original method of payment). You will receive the credit within 7 – 10 days, depending on your card issuer’s policies.
(c) Items Not Eligible. Special order or custom items are not eligible for return or refunds
(d) Shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
(e) Contact Us. If you have any questions on how to return your item to us, contact us via email at email@example.com.