LLS FAQs
Long Life Sisters has made this simple for you. View the images below and you will learn how to measure for bracelets, and even learn about different necklace lengths.
Necklace Sizes
Wrist Sizes
Ordering online is easy and secure! To purchase any Long Life Sister’s product, you can do so directly from our website. Simply add item(s) you want to purchase by clicking the “Add To Bag” button. When ready to purchase, click “Go to Checkout” or click the “Bag Icon,” which will be found anywhere on the right-hand side of our website.
All orders are SSL Encrypted to safeguard your bank card and personal information.
If you have a special request for custom pieces, please contact us at longlifesisters@gmail.com.
We accept Visa, Mastercard, AMEX, Discover, or any Third-party payment processor, such as PayPal, Square, etc.
NOTE – when using any credit/debit card or third-party payment processors, such as PayPal, Square, etc., will ship to the confirmed shipping address listed at the time of purchased order.
All orders have a flat rate shipping charge of $5.95 to United States Postal Service addresses.
**FREE SHIPPING AND HANDLING for purchase over $200.00.
Our shopping cart is SSL Encrypted to safeguard your bank card and personal information.
We ship via the US Postal Service. If you need an item faster, please let us know, additional expedited shipping charges may apply.
Orders generally ship within one (1) week of after receiving notice that your payment has been processed. Mailing times via USPS Priority mail usually averages 2 – 5 business days. Custom and special orders may be shipped between 7 – 10 days or if at all possible, earlier. We ship mainly in the United States. International orders are handled on a case-by-case basis.
Once payment is received, most special order items can be completed and shipped within a 7 – 10 day time period. If there is a delay for any reason, we will notify you via email.
a) Returns. In the rare event the order is received and is damaged in any way, please take a picture within a week of receipt and send an email to longlifesisters@gmail.com. In the Subject Line indicate “Order Problem” and in the Body of the email, please state the problem precisely. Long Life Sisters (LLS) will respond promptly, between 4 -7 days. If replacement or credit is required, the goal of LLS is to provide 100% customer satisfaction. Because each piece of jewelry is handmade and unique in its design, returns will be approved only if you receive your purchased item in broken condition. All efforts are made to protect your item when it is shipped to prevent breakage. Occasionally there may be a shipping problem due to poor handling by the shipping agent. All shipping is trackable and insured so that it can be determined when shipped items are delivered to our customers.
(b) Refunds. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a shipment of the repaired or new item or a refund to your credit card (or original method of payment). You will receive the credit within 7-10 days, depending on your card issuer’s policies.
(c) Items Not Eligible. Special order or custom items are not eligible for return or refunds
(d) Shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund.
(e) Contact Us. If you have any questions on how to return your item to us, contact us via email at info@longlifesisters.com.
Contact us via email at longlifesisters@gmail.com and we will do our best to handle the problem with your order.
At Long Life Sisters your privacy is important to us. All information collected on our site is kept confidential and will not be shared or sold in any way. Our shopping cart is SSL Encrypted to safeguard your bank card and personal information.
We use precious and semi-precious genuine gemstones. We have found our pieces in various locations in the United States, England, Bali, China, India, and Turkey. In most pieces Thai silver or Bali silver are used, which generally are made of a higher percentage of pure silver.
All gemstones can be polished, and any sterling silver can be kept clean with a silver polishing cloth. Keep in mind that stones and glass beads are fragile. If the item drops, it is not our responsibility if stone or glass pieces break. Please treat your jewelry gently and it will last you a long (life) time.
We do not have a retail location at this time. We sell mainly on our website and area trade shows.
All of our jewelry pieces are handmade in the U.S.A. by Doris Sadowsky, Creator and Founder of Long Life Sisters.